HELP CENTER
DELIVERY
When will I receive my order?
It takes 2-7 days to fulfill an order, after which it will be shipped out. The shipping time varies based on your location, but typical shipping times are as follows:
- USA: 3-4 business days
- International: 5-15 business days
Where will my order ship from?
We collaborate with an on-demand order fulfillment company with facilities worldwide.
What do I need to know about ordering internationally?
Shipments outside the USA may be subject to customs fees, which depend on the destination country and the order value.
The end recipient is responsible for covering these fees.
To ensure smoother delivery, we highly recommend including your phone number when placing an international order.
My order should be here by now, but I still don't have it. What should I do?
Before contacting us, please consider the following steps:
- Check your shipping confirmation email for any errors in the delivery address.
Inquire at your local post office to see if they are holding your package. - Check with your neighbors in case the courier delivered the package to them.
If you suspect package theft, consider using an address where you'll be present to accept the delivery. If the shipping address was correct and you've exhausted the above options, contact us at info@kenshi-crew.com with your order number for further assistance. If the delivery address provided was incorrect, a replacement order can be arranged, but at your expense.
ORDERS
How are your products made?
We collaborate with a reliable, high-quality print-on-demand drop shipper with worldwide locations.
This allows your orders to be printed and shipped from the most efficient facility depending on your location.
How do I track my order?
Once your order is shipped, you'll receive a tracking link via email. If you have any inquiries regarding your tracking or shipment, feel free to contact us at info@kenshi-crew.com.
I received a wrong/damaged product, what should I do?
We apologize for any inconvenience caused. To expedite the resolution process, please email us at info@kenshi-crew.com within a week of receiving the order, along with photos of the damaged product and your order number. We'll promptly address the issue and provide a solution.
Product Disclaimers
Sometimes, you might notice a vinegary smell on the garments you receive. Rest assured, this is only temporary and will dissipate after a few days and a wash cycle once the product is out of the shipping bag.
Discoloration or off-white residue on your apparel is not a stain and will wash off after the first wash cycle. Our apparel utilizes the latest in garment printing technology with water-based and eco-friendly inks.
If you receive a product with a mark, please wash it before reporting a problem.
RETURNS
What's your return policy?
We do not offer returns and exchanges. However, if there's an issue with your order, please contact us at info@kenshi-crew.com to assist you.
Do you offer refunds?
Refunds are available for customers who receive incorrect or damaged items. If this applies to your situation, contact us at info@kenshi-crew.com with photos of the wrong/damaged items, and we will promptly address the matter.
Can I exchange an item for a different size/color?
At present, we do not offer exchanges. To ensure you select the right size, refer to our sizing charts available in the product description section of our store. If you receive a mislabeled item, contact us at info@kenshi-crew.com within a week of receiving your order, including your order number and photos of the mislabeled item, and we'll arrange for a replacement or issue a refund.
Other Questions ?
Contact-us by Live Chat is you have any question. We will answer within 12 hours!